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How to put paper in moniepoint pos machine



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How to put paper in moniepoint pos machine – Hello everyone! Welcome to the Inforeal blog. Here, we aim to assist agents with various challenges they may encounter while using the Moniepoint POS or their wallet accounts.

Paper Insertion: Preventing Blank Prints

Today, I’ll provide a simple beginner’s guide on how to correctly insert paper into your Moniepoint POS. Some users face the issue of getting blank prints, and often they blame the POS machine for being faulty. However, in many cases, the problem is just the way the paper is inserted.

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Here’s a step-by-step guide to avoid this issue:

Step 1: Correct Direction

  1. Open your POS machine gently.
  2. Make sure to insert the paper in the correct direction facing upwards. It should resemble an “O” shape.
  3. Avoid inserting the paper the other way around, as this will result in blank prints.

Step 2: Gentle Handling

  • Handle the paper carefully; don’t use excessive force while inserting it.
  • A simple, gentle press is all that’s needed to set the paper in place.

Step 3: Troubleshooting

  • If, after following the correct insertion process, your POS is still printing blank receipts or experiencing other issues, don’t worry!
  • Check out our other articles for troubleshooting tips or bring the POS to our office for manual fixing.


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I hope this article has been helpful. Remember, proper paper insertion is crucial for smooth printing. If you have any questions or challenges, please let us know in the comments section.

Don’t forget to subscribe to our blog to access more informative and profitable articles that will help you solve POS issues and grow your business.

Thank you for reading! Cheers, and God bless!

Frequently asked questions (FAQ)

  1. What is Moniepoint POS? Moniepoint POS is a point-of-sale system offered by Moniepoint, a financial technology company. It allows agents to provide financial services such as cash withdrawals, money transfers, and bill payments to customers using their Moniepoint POS machines.
  2. How do I become a Moniepoint POS agent? To become a Moniepoint POS agent, you need to register on their platform and undergo a verification process. Once approved, you will receive a Moniepoint POS machine and training to start offering financial services.
  3. What services can I offer with Moniepoint POS? As a Moniepoint POS agent, you can offer various financial services, including cash withdrawals, money transfers, bill payments, airtime recharge, and more.
  4. How do I load paper in the Moniepoint POS machine? To load paper in your Moniepoint POS machine, follow the instructions provided in the paper insertion guide available on our blog or in the training materials provided by Moniepoint.
  5. What should I do if my Moniepoint POS is not working correctly? If you encounter any issues with your Moniepoint POS machine, check our blog for troubleshooting articles or contact Moniepoint’s customer support for assistance.
  6. How can I track my transactions and earnings as a Moniepoint POS agent? Moniepoint provides agents with a dashboard or mobile app where they can track their transactions and earnings in real time.
  7. Is there a limit on the transactions I can perform as a Moniepoint POS agent? Yes, there might be transaction limits based on your agent level and compliance requirements. Moniepoint sets transaction limits for security and regulatory reasons.
  8. How do I handle fraudulent or suspicious transactions as a Moniepoint POS agent? As an agent, you should be vigilant and report any suspicious or fraudulent transactions to Moniepoint’s customer support immediately.
  9. How often do I receive my commission as a Moniepoint POS agent? Commission payouts may vary based on your agreement with Moniepoint. Typically, agents receive their commissions on a regular basis, such as weekly or monthly.
  10. Can I use the Moniepoint POS machine outside of Nigeria? No, the Moniepoint POS is designed for use within Nigeria only.

Please note that the answers provided in this FAQ are based on general information, and it’s essential to refer to Moniepoint’s official resources and support channels for the most accurate and up-to-date information.

1 Comment

1 Comment

  1. Bob Hairstyles

    February 7, 2024 at 8:46 am

    Thank you for writing this post!

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